![]() “They would lie about not getting the MP3. Ron describes his struggle in the past with getting confirmation from other transcription companies. She confirms that she has the MP3, and I get it back in a day or two.” “Most of the time, I don’t need to reach out to Preferred Transcriptions to address any issues. Missed deadlines are simply not an option. Everything is like clockwork every week.” In Ron’s industry, everything has got to be done on time. As soon as we do a project for someone, they send me the program and the bill at the same time. When asked about delays or issues with the transcription service, Ron says that “I have not had one issue with. The Preferred Transcription Customer Service Experience ![]() Skotleski Productions then takes that text transcription and work with it internally to create the closed captioning for the program, ready to be sent out on the broadcast schedule. Preferred Transcriptions verifies their receipt of the file, and they get the transcription turned around and sent back to the production company within a matter of days. We tried using a nationwide company, but ended up having to send the work out to yet another company because they missed deadlines.”Īfter this long process, Ron found Preferred Transcriptions, and found that their dependability and accuracy were worth every penny.Ī typical project with Preferred Transcriptions looks like this: Skotleski Productions sends them an MP3 which is the exact image of the audio on the program that was recorded and edited. “We tried local people, but they would ignore us and not answer their phones. Difficulty in Finding the Right Transcription Service The program we need for next week needs to be on an MP3, sent out, and returned ready to go by that Monday to be put into the transcription program that marries the transcript to the video to create the closed captions. We work on a very strict broadcasting schedule. We subbed the transcriptions out to someone else, but they were missing deadlines. We were doing the transcriptions in-house, but that got to be very cumbersome. Ron sat down with me to tell me about his experiences in finding the right transcription service.Īccording to Ron, “We are very happy with. Though they’ve been working together for four months, they have work scheduled out with Preferred Transcription for the next three to four months in the future. Ron Skotleski has been working with Preferred Transcriptions for about four months, and he has nothing but praise for their service when performing transcription projects on tight deadlines and with high standards of accuracy. Using an automatic transcription program simply isn’t an option, as inaccurate closed captioning could lead to fines and other penalties. Every year, Ron signs an affidavit of accuracy with the FCC. In fact, videos sent to Canada are required to be letter perfect in order to be in compliance. Because of these FCC rules, closed captioning has to be very accurate. Skotleski Productions rely on transcriptions to maintain compliance with FCC regulations regarding closed captioning. Using a multi-camera setup, Skotleski Productions shoots the video, brings the digital file back to the studio for editing, and sends them out on a very tight weekly schedule. Ron operates a video production company specializing in religious broadcasting, working with ministers to video sermons and services to be sent out to 50 stations around the country and the world. Ron Skotleski of Skotleski Productions knows the value of accuracy and reliability when choosing a transcription service. When it Comes to Your Transcription Service, Accuracy and Reliability are Key
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